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Returns & Consumer Rights

Your rights when you buy from Gulbees Ltd as a consumer in the United Kingdom.

Last updated: October 2026

This page explains your rights when you buy goods from Gulbees Ltd online as a consumer in the United Kingdom. It reflects the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing on this page, or anywhere else on this website, reduces your statutory rights. This page is a summary for guidance and is not a complete statement of the law.

Changed your mind? Your 14-day right to cancel

You have the right to cancel your order, without giving any reason, at any time from the moment you place it until 14 days after the day you (or someone you nominate) receive the goods. If your order is delivered in several parcels, the 14 days run from the day you receive the last one.

How to cancel

Tell us clearly that you want to cancel before the 14 days run out. You can do this by:

  • emailing Gulbees2024@gmail.com;
  • calling us on +44 7907 885874, or messaging the same number on WhatsApp; or
  • where you bought through an online retail platform such as Amazon or eBay, using the returns option in your order on that platform.

Please include your name, your order number and the goods you are returning. You may use the model cancellation form at the bottom of this page, but you do not have to.

Sending the goods back

Once you have told us that you want to return goods, we will give you the address to send them to. Please do not send anything back until you have received it. You must then send the goods back within 14 days of telling us you want to cancel. If you are returning goods because you have changed your mind, you are responsible for the cost of sending them back. The exception is where the retail platform you bought through offers free returns on your order: in that case the platform’s returns policy applies, and you should start your return using the returns option in your order on that platform. We recommend using a tracked service and keeping your proof of postage.

You may handle the goods as you would in a shop to check what they are and how they work. If the goods have been handled or used beyond that, we may reduce your refund to reflect any loss in their value.

Your refund

We will refund the price you paid for the goods, together with the cost of standard delivery to you where you cancel the whole order. If you chose a more expensive delivery option, we refund only the cost of our standard delivery.

We will make the refund within 14 days of receiving the goods back, or of you providing evidence that you have sent them, whichever is earlier. We refund to the payment method you used for the order, and we do not charge any fee for the refund.

Goods that cannot be returned for a change of mind

By law, the 14-day right to cancel does not apply to:

  • goods sealed for health protection or hygiene reasons, once they have been unsealed after delivery (for example, opened cosmetics and personal care products);
  • goods that are made to your specification or clearly personalised;
  • goods that are liable to deteriorate or expire rapidly; and
  • sealed audio, video or computer software, once it has been unsealed after delivery.

These exceptions apply only to a change of mind. They do not affect your rights if goods are faulty or not as described.

Faulty, damaged or misdescribed goods

Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for their purpose and as described. If they are not, you are entitled to the following:

  • Within 30 days of receiving the goods: you can reject them and receive a full refund.
  • After 30 days: you can ask us to repair or replace the goods, at no cost to you. If a repair or replacement is not possible or does not put things right, you can then choose a price reduction or reject the goods for a refund.
  • Within the first six months: a fault is presumed to have been present when the goods were delivered, unless we can show otherwise. If you reject goods for a refund after the first six months, the refund may be reduced to reflect the use you have had from them.
  • After six months: you may be asked to show that the fault was present when the goods were delivered. You can bring a claim for up to six years after delivery in England, Wales and Northern Ireland, or five years in Scotland. This does not mean that all goods must last that long.

We pay the cost of returning faulty, damaged or misdescribed goods, and we make any refund within 14 days of agreeing that you are entitled to it.

Goods are not faulty merely because of fair wear and tear, accidental damage, misuse, or a failure to follow the instructions supplied with them. Please contact us before returning goods you believe are faulty, so that we can give you the returns address and arrange the return.

Delivery

Unless we have agreed a different delivery period with you, we must deliver your goods within 30 days of your order. The goods are our responsibility until they are delivered to you or to a person you have nominated. If your order arrives damaged or does not arrive, please contact us straight away.

Orders placed through selling platforms

This website does not take orders or payments. Gulbees products are sold through online retail platforms such as Amazon and eBay. When you buy from us on one of those platforms, your contract for the goods is with Gulbees Ltd and the rights described on this page apply. Any guarantee or returns scheme offered by the platform is in addition to these rights and does not replace them.

Business customers

The rights on this page apply to consumers, meaning individuals buying wholly or mainly for purposes outside their trade, business, craft or profession.

Help and advice

If you have a problem with an order, please contact us first and we will do our best to put it right. For free, independent advice about your consumer rights, visit Citizens Advice.

Model cancellation form

Complete and return this form only if you wish to cancel your order.

To: Gulbees Ltd. Email: Gulbees2024@gmail.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

  • Ordered on [*] / received on [*]:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

[*] Delete as appropriate.